![]() ![]() ![]() Blank Page RemovalĪre Blank Pages showing up in your scanned documents? Go into your scanning application settings and turn on the 'Blank Page Removal' option.Īre you attempting to get rid of the black holes on a document that show up due to hole punches? Go into your scanning application settings and enable the 'Hole-fill' option. Does your problem involve issues with the quality or other aspects of the scanned image? If not, update your application to the newest version: Is your Kodak Alaris scanning application on the latest version? A Kodak Alaris Scanning Application (Capture Pro, Info Input, etc.) _ Software Help Walkthrough Which of the following are you using? Please refer to the user guide and call your regional support number We are unable to diagnose your problem. Run the Setup Wizard for your S2000 again following the steps as necessary.Continue through the Wizard until the drivers have been uninstalled.Go to: and download the latest drivers.Right-click 'Alaris S2000 Scanners' and select 'Uninstall'.Under 'Programs', select 'Uninstall a Program'.Navigate to your computer's Control Panel.Turn off your scanner and remove the USB cable from your computer.Uninstalling and Reinstalling your drivers Run the program and look for the 'kodakalarisincscanner' within the Task Schedule Library and verify the Status is Running. Use your computer's search function and look for the program 'Task Scheduler'.Check with your IT support to verify that your USB ports are enabled.Try the connection with a different USB cable.Check for an error on the Scanner Control Panel.Unplug and replug the USB cable from both the scanner and your PC.In your anti-virus settings, make the following directories exempt: If you have anti-virus software installed, it's possible it may be blocking the driver installation.Do you have administrative permissions on your computer?.Try installing the drivers from our website, located here: LINK.If installing from the DVD, is it possible your DVD drive is damaged?. ![]() If installing from the DVD, does your DVD have any scratches on it?.Does your computer have enough storage for the drivers?._ Installation Help Walkthrough Which part of the Setup Wizard is causing issue? Please refer to the user guide and call your regional support number. Is 'Intelligent Document Protection' on? If so, try turning down the sensitivity.Ĭlick here to navigate to the connection help section.For lightweight paper, make sure the 'Active Feed' feature is set to 'none'.Try adjusting the angle of the scanner to be more flat.Do consumables such as the feed module and/or separator need to be replaced? Open the scanner and check to see if the rollers are worn / dull.If your scanner is not detecting multifeeds, check to see that multifeed detection is set 'On' within your scanning application.The display says the UDDS calibration failed. The scanner will run the document and you will see a 'UDDS Calibration Succeeded' screen.Ensure 'Multifeed Calibration' is highlighted on the screen and press the 'Play'-triangle button.Place a blank sheet of white paper in the input tray.Use the arrow buttons to highlight the 'Calibration' line and press the 'Play'-triangle button.Running Multifeed calibration on your S2050/S2070 If your consumables need to be replaced, you can purchase them by contacting your Kodak Alaris reseller - See consumables catalog Is your scanner properly connected to your PC by the USB cable?.See the suggestions below to try and fix your problem: Some or multiple pages get taken into the scanner at once Pages are not being fed through the scanner No, my scanner is making abnormal / loud noises No, my scanner cannot connect to my PC / scan at all Yes, my scanner can, or at least try to, scan an image Is your scanner able to connect to your PC and attempt to scan an image? Try plugging in another electrical device to the outlet your scanner is connected to verify the outlet has a working electrical connection.Check both ends of the connection between your power outlet and the scanner._ Hardware Help Walkthrough Are you able to turn your scanner on? What aspect of the S2040 / S2050 / S2070 are you having problems with? ![]()
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